Return Policy
Return Policy
Thank you for shopping with us. We are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may need to be returned for various reasons. Should you need to initiate a return, please note that all returns are subject to the terms outlined below.
Standard Free Returns
Should you need to return an item purchased from us for any reason, you can do so within 30 days of the date you received the product. We will pay for standard return shipping. Returned products must be returned in "like new" condition with all original packaging and accessories.
- Purchases of our products from another retailer must be returned to the retailer in accordance with its return and refund policies.
- Personalized items, refurbished devices, and products marked 'Final Sale' are not eligible for returns.
- Returns lacking proof of purchase may be denied.
- If a returned product does not meet our criteria for "like new" condition, we may deny the refund or issue a partial refund.
All returns are subject to validation and approval at our discretion. We may amend these terms at any time.
How do I initiate a return?
Before initiating a return, we encourage you to speak with our Customer Service Team. To initiate a return, visit our Returns Center here.
Frequently Asked Questions
What is your exchange policy?
We are unable to offer exchanges by mail at this time.
What if my item(s) arrive incorrect or damaged?
If you received an incorrect or damaged item, please contact our Customer Service Team with your order number and description of the issue.
How do I start a return for an in-store purchase?
Bring your product and proof of purchase to one of our retail or Reset locations and a store associate can assist you. If you are unable to return it to a physical location, please contact our Customer Service team here.
